Refund and Cancellation Policy

“ Your satisfaction is our priority. We craft high-quality, personalized photo frames and custom art pieces with care. Please review our refund and cancellation policy, as customized products may have specific terms to ensure exceptional service and quality.”

1. Custom Orders and Personalized Products

• All custom-made products, including personalized photo frames, prints, and artwork, are non-refundable and non-cancellable once your order has been confirmed and production has begun.
• This is because custom products are created uniquely for you and cannot be resold to others.

2. Cancellation Before Production

• If you wish to cancel your order, you must contact us within 30 minutes of placing your order, provided production has not yet started.
• If production has not started, we will process a *full refund to your original payment method. (*With payment gateway transactional charges)

3. Damaged or Defective Products

• If your order arrives damaged, defective, or with an error caused by us:
  • Contact us within 7 days of receiving your order.
  • Provide clear photographs showing the damage or defect.
  • Once we verify the issue, we will either:
    • Arrange a replacement at no additional cost, or
    • Offer a full or partial refund, depending on the situation.
• Damaged products caused by mishandling after delivery are not covered under this policy.

4. Non-Refundable Situations

• We cannot offer refunds or accept returns in the following cases:
  • Customer-provided images that are low-resolution, blurry, or unsuitable for printing.
  • Colour differences due to screen variations versus printed products.
  • Incorrect information provided by the customer (e.g. spelling errors in text, wrong sizes).
  • Change of mind after production has started.

5. Process for Refunds or Exchanges

• To request a refund, replacement, or cancellation:
  • Email us at [Your Email Address] with your order number, description of the issue, and clear photos if applicable.
• We will respond within 3-4 business days to resolve your request.
• Approved refunds will be processed to your original payment method within 2 business days.

6. Shipping Costs

• In case of returns due to our error, we will cover the return shipping costs.
• For any other return or cancellation (if approved), shipping costs may be deducted from your refund.