Frequently Asked Questions?
Membership
Our membership program offers exclusive benefits such as active product warranty, frame replacement, priority support, and reward points for future purchases.
You can join directly from our Membership Page by selecting your preferred plan and completing the online payment.
Warranty coverage throughout the membership period
Free or discounted frame replacement
Exclusive discounts and offers
Reward points or gift credits usable on future purchases
Yes. We offer multiple membership tiers such as Silver Standard, Gold Infinity, and Dynamic Pro, each with different levels of coverage and benefits.
Each membership is valid for a fixed period (e.g., 1 month or 1 year) depending on the plan you choose.
Yes. You can easily renew or upgrade your membership anytime through your account or by contacting our support team.
Membership should be purchased after the product. In some Product you get membership as included in the plan.
If QR updated upto its specific limit, no additional updates provoided unless you purchase another membership.
Your Validity keeps on adding based on your remaining days & Quantity of order (If you order 4 “Gold Infinity, 1 Year” plan, you get 4 year validity and total 8 event updates purchased).
Warranty
Yes. All our frames include a standard warranty covering manufacturing defects. Additional coverage is available through our membership plans.
Our warranty covers manufacturing defects, color fading, print quality issues, and frame damage not caused by misuse or accidents.
Damage caused by improper handling, exposure to moisture, direct sunlight, or physical impact is not covered under the standard warranty.
Warranty remains active during the membership validity period
To file a claim, contact our support team with your order number, clear photos of the product, and a brief issue description. Our team will review and guide you through the replacement or repair process.
Frame replacement is available only for active members under our Custom Membership Plans. It includes free replacement for eligible damages during the membership period.
Membership should be purchased after the product. In some Product you get membership as included in the plan.
If QR updated upto its specific limit, no additional updates provoided unless you purchase another membership.
Your Validity keeps on adding based on your remaining days & Quantity of order (If you order 4 “Gold Infinity, 1 Year” plan, you get 4 year validity and total 8 event updates purchased).
Contact Us
You can reach us via the contact form on this page, by email, or through our social media channels. Our support team will get back to you as soon as possible.
We usually respond within 24 hours on business days. For urgent issues, please mention “Priority” in your subject line.
Please include your name, order number (if applicable), and a brief description of your query. This helps us resolve your issue faster.
Yes, of course! Our team will be happy to assist with custom designs, bulk orders, or corporate inquiries.
Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM (IST). Messages received outside these hours will be answered the next business day.
You can use the Order Tracking section or contact us directly with your order number to get real-time updates or report any issue.